Please contact us for any returns at firstname.lastname@example.org *With the exception of damaged products upon delivery, please contact us within 7 calendar days from date of delivery. Pure theory reserved the right to refuse any returns at any time.
Should there be change shipping address after order has been made, please email us at the earliest time possible. However if the product has already been shipped out we are unable to retrieve it. If you have any issue regarding our product, we would love to hear from you. Do email us at email@example.com
We are happy to deliver anywhere in the world. Please email your order to us at firstname.lastname@example.org and we will provide you with a quote for shipping prior to processing your order.
We accept all major credit/Debit cards as well as PayPal.
Orders made after that will be shipped the next day. *Free delivery does not apply to international orders unless otherwise stated.
Duties & Taxes
Please note that we declare the full value on all packages shipped to outside Malaysia in accordance with legal requirements.
Q: When will my order be sent?
A: We guarantee your order will be processed and sent out within 24-48 hours of receipt of payment although we strive to ship all orders the same day they are placed when possible.
Q: When will I receive my order?
A: For Malaysian orders, Poslaju and Citylink guarantees delivery of orders within Peninsular Malaysia in 1-3 business days and Sabah Sarawak within 2-7 business days. Please note that remote areas may take a bit longer. International orders will take approximately 7-10 business days but may take longer depending on the destination.
Q: Can I track my order?
A: When your order is shipped, we will send you an email with your tracking number and you can monitor this online at Poslaju or Citylink Express. For International orders, we will send you tracking information if it applies for the most cost effective shipping company and you will receive an email with your tracking details.